SugarCRM offers additional support packages based on your company needs. Purchasing Sugar Professional or Sugar Enterprise automatically includes the Standard Support level for technical issue resolution. Sugar Express customers receive 3 support cases per year with the option of purchasing additional cases online.
For companies who need direct access to SugarCRM experts and guaranteed fast response times, additional support offerings are available.
Sugar Express Support includes online support with the ability to submit three (3) cases per year. Additional cases are available for purchase online.
Standard Support is automatically included with Sugar Enterprise or Sugar Professional subscription. This package is sufficient for getting Sugar Professional up and running.
Extended Support offers significantly faster response times compared to the standard support, unlimited case management and access through phone service. This is the ideal support package for elaborate installations or companies who require prompt access to our in-house expertise. This package is available for Sugar Enterprise and Sugar Professional customers for an additional fee.
Premium Support offers SugarCRM's highest level of support, including access to our in-house experts 24 x 7 x 365 for Priority 1 issues. Premium Support customers are assigned a support representative as a single point of contact to manage SugarCRM deployments from inception to roll-out to upgrade. Premium Support is the best choice for companies where Sugar Professional or Sugar Enterprise is a mission critical application.
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